Shipping policy

Effective Date: August 16, 2026

At T.A.G AEONS Frequency Wear, every order is prepared with intention. Your piece is more than apparel—it is an expression of identity, alignment, and elevated energy. We appreciate you allowing us to be part of your journey.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through T.A.G AEONS.

Please allow 3–7 business days for your order to be processed before it ships. Processing time includes order verification, quality review, preparation, and packaging.

Business days are Monday through Friday, excluding weekends and U.S. holidays.

During new collection launches, limited releases, promotions, holidays, or periods of high order volume, processing times may be extended. If there is a significant delay with your order, we will make every reasonable effort to notify you using the email address provided at checkout.

Shipping options, estimated delivery timelines, and applicable shipping costs are displayed at checkout.

Delivery timelines begin after your order has been processed and shipped. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, service interruptions, high-volume periods, or circumstances beyond our control.

T.A.G AEONS FREQUENCY WEAR currently ships within the United States. International availability will be added in the future.

After placing an order, you will receive an order-confirmation email at the email address provided at checkout.

Once your order ships, you will receive a shipping-confirmation email with tracking information, when available. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

T.A.G AEONS uses supported carrier tracking services to provide shipment updates when tracking is available.

Please review your shipping address carefully before completing your purchase.

T.A.G AEONS FREQUENCY WEAR is not responsible for orders shipped to an address entered incorrectly by the customer. If you notice an error, contact us immediately at support@tagaeons.com. We will do our best to assist  and accomadate changes before the order is processed or shipped, but address changes cannot be guaranteed.

Once an order has shipped, we cannot redirect, intercept, or reroute it.

T.A.G AEONS is not responsible for carrier delays, delivery interruptions, or packages marked as delivered by the carrier but reported missing by the customer.

If your tracking shows that a package has been delivered but you cannot locate it, please:

• Check with household members, neighbors, your building office, or your local mail area.

• Confirm the delivery address shown in your order confirmation.

• Contact the shipping carrier directly to request a delivery investigation.

• Contact local authorities if you believe your package was stolen.

If a package is confirmed lost by the carrier, contact us at support@tagaeons.com with your order number and the carrier’s claim or investigation details. We will review the situation and determine the appropriate next steps in accordance with applicable law and available shipping protection.

Please inspect your order promptly upon delivery.

If you receive an incorrect item, a damaged item, or an order with a missing item, contact us within 7 days of delivery at support@tagaeons.com.

Include:

• Your order number.

• Clear photos of the item, packaging, and shipping label.

• A brief description of the issue.

We will review your request and provide an appropriate resolution where applicable.

Shipping fees are calculated and displayed at checkout unless otherwise stated.

Shipping charges are non-refundable after an order has shipped, except where required by applicable law or when T.A.G AEONS determines that an error occurred on our part.

We begin preparing orders as quickly as possible. For this reason, we cannot guarantee changes or cancellations after an order has been placed.

If you need help with an order, contact support@tagaeons.com as soon as possible with your order number. We will do our best to assist if the order has not entered processing or shipment.

For shipping questions or order support, contact:

T.A.G AEONS

Email: support@tagaeons.com  

Website: tagaeons.com