Refund policy

At T.A.G AEONS FREQUENCY WEAR, every piece is created and selected with intention—designed to support self-expression, alignment, and elevated everyday wear.

You may request an exchange or store credit within 14 days of delivery.

To be eligible, items must be:

• Unworn, unwashed, and unused.

• Free of stains, odors, pet hair, deodorant marks, damage, or alterations.

• In their original condition with all original tags, packaging, and accessories included.

• Accompanied by proof of purchase or your order number.

Items that do not meet these conditions may be returned to the customer at the customer’s expense and will not qualify for an exchange or store credit.

We offer exchanges for eligible apparel when you need another size, color, or available item of equal value.

Exchanges depend on inventory availability at the time your return is received and approved.

If the requested exchange item costs more, you are responsible for the price difference. If the replacement item costs less, the remaining balance will be issued as T.A.G AEONS store credit.

We cannot reserve exchange items until your original item has been received and approved.

If your preferred replacement item is unavailable, store credit will be issued for the approved return amount.

Approved store credit will be issued in the amount of the eligible returned merchandise. Original shipping charges, shipping-protection fees, duties, taxes, and other non-product fees are not included.

• Is delivered electronically after your return is received and approved.

• May be used toward a future purchase at T.A.G AEONS FREQUENCY WEAR.

• Cannot be redeemed for cash.

• Cannot be refunded to the original payment method.

• Is non-transferable.

• Does not expire, unless otherwise required by applicable law.

The following items are final sale and are not eligible for an exchange or store credit:

• Sale, clearance, promotional, or discounted items marked “Final Sale”.

• Gift cards.

• Accessories, headwear, socks, undergarments, or other hygiene-sensitive items.

• Customized, personalized, made-to-order, or limited-release items.

• Items damaged through wear, misuse, improper laundering, or customer handling.

• Items returned outside the 14-day eligibility window.

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@tagaeons.com. 

• Your order number.

• Clear photos of the item and packaging.

• A brief description of the issue.

Once reviewed and approved, we will provide the appropriate resolution, which may include a replacement, exchange, or store credit. Claims submitted after the 7-day reporting period may not be eligible for review.

Customers are responsible for return shipping costs unless the item was confirmed to be damaged, defective, or incorrect due to an error by T.A.G AEONS FREQUENCY WEAR.

We recommend using a trackable shipping service. T.A.G AEONS FREQUENCY WEAR is not responsible for returns that are lost, damaged, or delayed in transit before they are received by our team.

To begin an exchange or store-credit request, email support@tagaeons.com with the subject line:

Exchange / Store Credit Request — Order #[ORDER NUMBER]

• Your full name

• Your order number

• The item or items you wish to return

• The reason for your request

• Your preferred exchange item, size, or color, if applicable

We will reply with the next steps after reviewing your request.

By placing an order with T.A.G AEONS, you acknowledge and agree to this Exchange & Store Credit Policy. We reserve the right to refuse returns that do not meet the conditions stated above.